Every question
we get asked.

Most agents are live in 72 hours after you submit the onboarding form. Complex integrations (custom CRMs, multi-location calendar logic, regulated workflows) can take up to a week — we tell you up front if your build is in that bucket.

A 10–15 minute multi-step web form. You tell us your services, offers, pricing, tone of voice, FAQs, escalation rules, and which channels you want. The form is the actual on-ramp — there is no kickoff call replacing it.

The demo is an optional 15-minute live walkthrough where we show you how an agent would work for your business. The onboarding form is the actual start — you can fill it out without ever booking a demo. Both lead to the same 72-hour build.

No. You need a business — services, offers, FAQs, a channel customers contact you on. The web chat widget is one of six channels and is optional; many customers run only Instagram, Messenger, WhatsApp, SMS, or email.

No. The Saygents team handles the build, training, and channel wiring. The dashboard is designed for business owners, not engineers. The most technical thing you'll do is paste a one-line snippet onto your site if you want the web chat widget — and we send you that pre-filled.

Humans on the Saygents team using AI tooling. Not a no-code wizard you fill out. Not a drag-and-drop builder. We do the work; you get a live agent.

During onboarding we capture your services, offers, pricing, tone, FAQs, and any documents you share (PDFs, brochures, internal SOPs). The agent is trained on that material — it does not draw answers from a generic model.

Yes. You can edit FAQs, swap copy, update offers, change escalation rules, and tweak tone from the dashboard. For larger changes (new channel, new integration, retraining on a fresh document set), email support and we handle it.

Six: Web Chat, Instagram DM, Facebook Messenger, WhatsApp Business, SMS, and Email. One agent, one knowledge base, all six channels.

One agent. Same brain, same knowledge, same tone, same escalation rules — running on every channel you turn on. A customer who DMs you on Instagram and then texts you the next day gets a continuous experience, not a hand-off between two different bots.

WhatsApp uses the WhatsApp Business API and a verified business profile (we walk you through Meta's verification). Instagram and Messenger connect through your Facebook Page. We handle the technical wiring; you authorize once.

No — Saygents can either provision a dedicated number through Twilio or work alongside your existing business number. We discuss the trade-offs during onboarding (dedicated numbers warm up faster; shared numbers work well for low-volume use cases).

Yes. Saygents connects directly to Google Calendar. The agent reads real availability (respecting your hours, buffers, and team-member calendars on multi-rep setups) and writes real calendar events during the conversation.

Webhooks today (every conversation, lead, and booking can push to your CRM via webhook). Native integrations with HubSpot, Salesforce, Pipedrive, and GoHighLevel are on the roadmap and available on request for Multi customers — see /integrations for the current state.

Often, yes. If your system has an API or accepts webhooks, we can usually wire it in during onboarding or as an addition after launch. Heavy custom builds may extend the 72-hour timeline — we'll tell you up front.

English out of the box. The underlying model supports 30+ additional languages and can reply in whichever language the customer writes in — we tune the agent for the mix your business actually sees.

Two plans. Solo: $135 per month for 1 agent on 1 channel, with 750 conversations included. Multi: $100 per agent per month with a 3-agent minimum, with 750 conversations × number of agents pooled at the tenant level. Both plans are month-to-month.

A conversation is a back-and-forth thread between one customer and your agent on a single channel within a single session. Reopening the same thread later in the day counts as one conversation; a brand-new thread is a new one.

Agents keep responding — there is no hard cap. Past your included 750 conversations (per agent on Solo, pooled across the tenant on Multi), overage bills at $50 per 250 extra conversations, rounded up, on the next invoice. We surface live usage in the dashboard so there are no surprises.

The first month is charged in full at signup and is non-refundable. That's because the 72-hour custom build happens before your agent ever serves a conversation — we hand-build it on day one. Subsequent months bill on the same day-of-month anchor.

Yes. Plans are month-to-month with no long-term contracts — cancel any month from the dashboard and your next renewal stops. Your agent stays live through the end of the month you have already paid for.

No. Because the custom build happens on day one — before the agent has answered a single conversation — we don't offer refunds on any month, including the first. We mitigate this by being aggressive about pricing transparency, by offering the optional 15-min demo, and by making cancellation truly month-to-month.

We retry the charge once at +24 hours. If it still fails, the subscription is canceled and your agent stops serving conversations until you update billing.

Not currently. Saygents is monthly only — we'd rather earn the renewal each month than incentivize a long lock-in.

If you need a deployment larger than the Multi plan or a custom integration, email info@saygents.com and we will scope it.

Your data stays yours. Saygents never trains shared models on tenant conversations, and each tenant is isolated. Full overview at /security.

No. Tenant conversations are not used to train shared models. Anthropic (our model provider) honors zero-retention on the API path Saygents uses. Your data is for your agent, full stop.

24 months by default. If you need a shorter retention window for compliance reasons, email security@saygents.com — we will scope it case by case.

United States. The full sub-processor list is at /security. If your jurisdiction requires data to remain in a specific region, email security@saygents.com before signing.

HIPAA-aligned configuration is available on request — we'll scope a BAA and a tailored data-handling setup. For other regulated workflows (financial advice, legal advice), we configure the agent with specific guardrails and escalation paths during onboarding.

Yes. Self-service deletion paths are documented at /data-deletion. On request we will also issue a deletion certificate.

Yes. The agent escalates to your team whenever the conversation hits a confidence threshold, a sensitive topic, or a customer request — configured per agent during onboarding and adjustable from the dashboard.

Yes. During onboarding we capture sample copy, common phrasing, and what to avoid. The agent is tuned to your tone, not the model's default. You can keep tweaking from the dashboard.

Yes. Lead qualification is one of the standard use cases. The agent can ask qualifying questions in sequence, branch on answers, and route based on outcome (book, escalate, capture for follow-up).

Images: yes — the agent can interpret photos customers send (a damaged roof, a product they're asking about). Voice notes and files: in development; ask during onboarding for current support.

Yes. You can configure automated follow-up rules — for example, ping a lead 24h after they went silent on a quote conversation. All follow-ups respect channel rules (e.g. WhatsApp 24-hour windows).

Yes. Multi-location and multi-rep setups are supported on the Multi plan — each location/team member can have its own agent or share an agent with location-specific context. Calendar routing respects the right person.

Per-agent and per-channel: conversation volume, qualified-lead count, bookings, escalation rate, average response time, top customer questions. Pulled into the dashboard; weekly digest email if you want it.

A combination: explicit topic guardrails defined during onboarding (the agent will refuse or escalate on listed topics), confidence thresholds for handoff, system-prompt-level rules about what the agent will never claim, and human review of conversation logs during the first week of every build.

Email info@saygents.com for general questions, security@saygents.com for procurement and security questions. Multi-plan customers get a dedicated channel during onboarding for ongoing changes.

We target same-business-day response on support emails.

We target 99.9% on the agent serving path. Status is monitored continuously; incident reports are sent to affected tenants. We don't currently publish a public status page — on the roadmap.

Yes. Upgrades take effect immediately and prorate; downgrades take effect at the next renewal so you get the value of the month you've already paid for.

No formal "pause" today — the cleanest path is to cancel and re-onboard later. Re-onboarding from a previous tenant is faster than a fresh build because we keep your knowledge base on file for 90 days post-cancellation (unless you request earlier deletion).